In operating our website we may collect and process the following data about you:
i. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
ii. Information that you provide by filling in forms on our website, such as when you registered for information, upload an image or make a purchase.
iii. Information provided to us when you communicate with us for any reason.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
i. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
ii. To meet our contractual commitments to you.
iii. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you. Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
If you do not want us to use your data for third parties you will have the opportunity to withhold your consent to this by emailing us at firstname.lastname@example.org.
Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors which cannot personally identify you.
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
We do not to keep any of your financial data on file. Once the transaction process is complete the financial information is NOT stored and you will therefore be required to re-enter your payment details for every future transaction.
If you are under 18 years old, you must give us the email address of your parent or guardian. We will contact them to tell them that you are giving us personal data and to obtain any necessary consent from them.
Where applicable, we may disclose your personal information to any member of our group. We may pass on your personal information to any law enforcement agencies requesting it in connection with the commission of any offence, once we are reasonably satisfied as to the circumstances surrounding the request. To comply with applicable laws and government requests we may access and disclose individually identifiable information to protect our users and ourselves. We may choose to disclose individually identifiable information to third parties where a complaint arises concerning your use of the tradecanvasprints website, and that's use is deemed by us inconsistent with the Terms and Conditions. In the unlikely event that tradecanvasprints.com and it's information is sold we will endeavour to uphold your rights and freedoms regarding personal data.
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
We welcome any queries, comments or requests you may have regarding any of our services including photo quality checking, deliveries, and bespoke services. Please click here to email us or call us on 02380 839922 between the hours of 9am-5pm. Should you contact us outside of these hours we will endeavour to get back to you within one working day. Our mailing address is Watermill Studios, 48 Middlebridge Street, Romsey, Hampshire, SO51 8HL.
You can opt to join our Facebook, Twitter, Blog groups for further news and updates, and also choose to withdraw from them at any time. These are third party sites not operated or run by tradecanvasprints apart from our own designated area.
We dispatch your standard printed canvas within 24 hours of receiving your order and your print will arrive bubble wrapped and packaged in our specially designed protective boxes. Photo scanning and our bespoke options (eg Pop art and artist illustrations) may take a little longer, which you will be advised at time of order. Working hours are Mon - Fri, 9am - 5pm so orders placed between Friday and Sunday will be dispatched on the Monday after the weekend.
All our prints are shipped by CityLink Next Day Delivery. Please check the packaging and print for damage, and notify us by email within 24 hours if there is anything wrong with your canvas. See our returns section for more information.
We can only post canvases to UK addresses.
In the unlikely event of a manufacturing fault with your canvas, please advise us within 24 hours of receipt. We require the canvas is returned to us, via a recorded delivery service, so it can be assessed for a repair or refund.
Please note; A photograph, when enlarged, may lose some definition and that colour variation may occur in finished item. We may need to exercise a degree of artistic license to crop and edit images to fit and to achieve the very best results. Red Eye, blemish reduction, date stamp removal, black and white conversion are free of charge and at our discretion. Art and Photo Printing Ltd is not obliged to make these adjustments and does so without liability in order to help to achieve best results.
Cancellations will only be accepted within 12 hours of receipt of your order, assuming your canvas is not already in production.
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